Carrying out repairs is relatively straightforward if sufficient planning has gone into preparing for what can go wrong and agreeing processes and procedures for dealing with them.

This may sound bureaucratic but it is important if customer satisfaction and potential inconvenience is to be taken into account and responsibilities for health and safety are to be met. These are important keys to a resilient and successful business.

It is worth considering classification of repairs into categories that should be dealt with in different ways and to different timescales. This helps keep costs down, allows for appointment of relevant contracts from suppliers and minimises inconvenience to asset users.

A proposed template for planning repairs can be found here.

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